Monday, December 29, 2014

Chapter 8 - Positive Messages

Chapter 8 - Positive Messages

There are 3 parts of business messages such as positive messages, negative messages amd persuasive messages. These business messages are exchanged in the form of e-mails, memos, or letters. In this chapter i will focusing on positive messages which deliver straightfoward request, replies, and goodwill. Goodwill messages contain five key like be selfless which means only discuss about the receiver, not the sender; be specific which includes special details; be sincere which shows honest feelings of the sender with conversational language; be spontaneous which avoids canned phrases; and keep the message short so just write as long as needed only.

Here the example of positive messages :

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